A$11.50 anywhere in Australia
Delivery is one flat rate of A$11.50 per order, wherever you are in Australia, metro or regional. It is added to your invoice together with your pieces.
We deliver within Australia only and are not able to send parcels overseas. All prices are in Australian dollars.
From order request to your door
- You send an order request. Add pieces to your cart and send us the request with your name, email, phone and Australian delivery address. No payment is taken on the website.
- We check and invoice. We check every piece and email you an invoice. You can pay by PayPal invoice or by bank transfer.
- We post your parcel. Once the invoice is paid, we pack your pieces and post them with Australia Post as soon as we can.
We post once your payment has reached us, so a bank transfer may take a little longer than a PayPal payment.
Tracking
When your parcel is on its way, we will email you the tracking details. If you can’t find the email, please check your spam or junk folder, then get in touch.
How long it takes
Once posted, Australia Post parcels usually take 2–3 business days to metro areas and 3–7 business days to regional areas. These are estimates only. Public holidays, busy periods, bad weather and carrier delays can add time.
Your delivery address
Please check your address carefully before you send your order request. If it needs to change, email us as soon as possible. We can update it until the parcel is posted, but not always after that.
Delayed, lost or damaged parcels
If your parcel is running late, goes missing or arrives damaged, email us at shop@claddio.com.au and we will look into it with Australia Post. This does not limit your rights under the Australian Consumer Law.
For returns, see Returns & refunds.