CLADDIO is a small online shop in Adelaide, South Australia, operated by ONNICA Pty Ltd. We collect only what we need to handle your order, and we treat it with care. We use the Australian Privacy Principles as our guide for how we handle personal information.
What we collect
When you send an order request, we receive:
- your name, email address, phone number and delivery address;
- the pieces in your cart;
- any message you add.
We also keep the emails you send us, and records of invoices, payments, deliveries and returns.
There are no customer accounts on our website, and we never see or store your card details. If you pay by PayPal, PayPal handles the payment. If you pay by bank transfer, we see the details that appear on our bank statement, such as the payer’s name and the amount.
How we use it
We use your information only to:
- check your order request and email you an invoice;
- post your parcel and send you the tracking details;
- contact you by email or phone about your order or delivery;
- handle returns, refunds and your questions;
- keep the business and tax records the law requires.
We never sell your information or add you to marketing lists, and we don’t send newsletters. If we ever offer one, you will only receive it if you choose to, with an easy way to unsubscribe.
Who else handles it
To run the shop, we share only what is needed with:
- Netlify, which hosts our website and receives order requests through its form service. Netlify’s servers are in the United States. Order requests are checked automatically for spam before they reach us.
- Our email provider, which delivers and stores our emails, including order requests forwarded to us.
- PayPal, if you choose to pay by PayPal invoice. We give PayPal your name and email address so it can send you the invoice.
- Australia Post, which receives your name and delivery address, and may receive your email or phone number for delivery updates.
- Professional advisers or government authorities, where the law requires it.
Because these services store data on their own servers, your information may be held outside Australia, including in the United States.
Your cart and cookies
Your cart is stored only in your own browser (in its local storage), on your device. It is not sent to us until you send an order request, and you can clear it at any time by emptying the cart or clearing your browser data.
Our website currently uses no advertising or analytics cookies. If that changes, we will update this policy first. Like most websites, our hosting provider may keep basic technical logs, such as IP addresses, to keep the site running and secure.
How long we keep it
We keep order requests and emails only for as long as we need them to handle your order and any return, and we delete old order requests from the form service from time to time. Invoices and payment records are kept for as long as Australian tax law requires.
Security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Our website has no customer accounts or passwords, and no payment details are entered on it.
Seeing, correcting or deleting your information
Email us at shop@claddio.com.au to ask what information we hold about you, to correct it, or to ask us to delete it. We will reply within a reasonable time. We may need to keep some records, such as invoices, where the law requires it.
Questions and concerns
If you have a question or concern about privacy, please email us and we will do our best to resolve it. General information about privacy rights in Australia is available from the Office of the Australian Information Commissioner at oaic.gov.au.
Last updated: November 2026