These terms explain how buying from CLADDIO works. Please read them before you send an order request.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or under any other law that cannot be excluded.
About us
CLADDIO is an online fashion outlet based in Adelaide, South Australia, operated by ONNICA Pty Ltd, ABN 12 601 456 857. You can contact us at shop@claddio.com.au.
How ordering works
- An order request sent through our website is a request, not a purchase. No payment is taken, and neither you nor we are bound at that point.
- We check every piece in your request and email you an invoice for the pieces we can supply, plus delivery.
- The sale is agreed when you pay the invoice in full. We post your order after that.
- We may decline all or part of an order request, for example if a piece is no longer available, a price or description on the website is clearly wrong, the delivery address is outside Australia, or the request appears to be fraudulent.
- If we can’t supply a piece you have already paid for, we refund you in full for that piece.
Prices and GST
- All prices are in Australian dollars.
- The crossed-out price on each product is the recommended retail price (RRP). The price next to it is our outlet price.
- CLADDIO is not registered for GST. Our prices include no GST, and our invoices are not tax invoices.
- Delivery is a flat A$11.50 per order and is shown on your invoice.
- Prices on the website may change at any time. The price on your invoice is the price you pay.
Payment
- You can pay by PayPal invoice or by bank transfer. Our bank details are shown on the invoice. No payment is taken on this website.
- We hold the invoiced pieces for you for 5 business days. If the invoice is not paid by then, we may cancel it and release the pieces.
- We never see or store your card details. PayPal payments are processed by PayPal.
Delivery
We deliver within Australia only, by Australia Post. Our Delivery page explains how it works. Please make sure your delivery address is correct, and tell us as soon as possible if it needs to change.
Returns and refunds
Our Returns & refunds page explains change-of-mind returns and what happens if a piece is faulty, damaged or not as described. Refunds go back the way you paid the invoice.
Product information
We take care to describe and photograph each piece accurately. Colours can look slightly different from screen to screen, and measurements are taken by hand, so they may vary a little. If a detail matters to you, please ask us before you pay.
Liability
To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of this website or from a purchase from us. This does not limit any consumer guarantee, right or remedy you have under the Australian Consumer Law.
Using this website
Please don’t use this website for anything unlawful, interfere with its security or try to access parts of it that are not public. Our photos and text belong to CLADDIO. You may view and share them for personal, non-commercial use, but please don’t copy them for any other purpose.
Privacy
We handle your personal information as described in our Privacy Policy.
Changes and governing law
We may update these terms from time to time. The version on this page when you send your order request applies to that order.
These terms are governed by the laws in force in South Australia.
Last updated: November 2026