Ordering and payment
How do I place an order?
Add the pieces you like to your cart, then send us an order request with your name, email, phone, delivery address and an optional message. We check every piece and email you an invoice. Once it is paid, we post your parcel. You don’t need to create an account.
Why can’t I pay on the website?
We are a small shop and check every order by hand before you pay, so you only pay for pieces we have confirmed are here and ready to send. You will receive an invoice by email and can pay it by PayPal invoice or by bank transfer.
Is a piece reserved once I send a request?
Most pieces are one of a kind in their size, so now and then a piece sells before we can confirm your request. If anything is no longer available, we will let you know and invoice only what we have. Once we send your invoice, we hold your pieces for 5 business days while you pay.
Can I change or cancel my order request?
Yes. Nothing is binding until you pay the invoice, so just email us and we will update or cancel your request. If you have already paid, email us as soon as possible. If your parcel hasn’t been posted yet, we will do our best to help.
Do your prices include GST?
CLADDIO is not registered for GST. Our prices include no GST, and our invoices are not tax invoices. All prices are in Australian dollars.
Delivery
How much is delivery, and do you ship overseas?
Delivery is a flat A$11.50 per order, anywhere in Australia. We deliver within Australia only. See Delivery for details.
When will my parcel arrive?
We post your parcel as soon as we can after your invoice is paid, and email you the tracking details. Australia Post usually takes 2–3 business days to metro areas and 3–7 business days to regional areas.
Sizes and pieces
Which size should I choose?
Sizes are shown as letters with the Australian size in brackets, for example M (AU 10–12). Sizes with a “+”, such as S+ and M+, belong to the More by Siste’s plus range. Check our size guide and the measurements on each product page. If you are between sizes, email us and we will measure the piece for you.
Will a sold-out piece come back?
Usually not. Our stock is existing boutique stock, often one or two pieces per size, so once a piece sells it is rarely restocked, and we don’t take backorders. Email us if you would like to know whether we have something similar.
Can I see a piece in person?
CLADDIO is online only, with no shop or showroom to visit. If you would like more detail about a piece, such as its fabric, fit or measurements, email us and we will be glad to help.
Returns
Can I return something?
Yes. For a change-of-mind return, email us within 15 days of receiving your parcel. The piece must be new and unworn, with its tags attached. If a piece is faulty, damaged or not as described, we will always put it right. See Returns & refunds for how it works.
Still have a question? Email us at shop@claddio.com.au.