CLADDIO Privacy Policy

CLADDIO is operated by ONNICA Pty Ltd. We respect your privacy and are committed to handling your personal information carefully and securely.

Information we collect

We may collect personal information including:

• your name;
• billing and shipping address;
• email address;
• phone number;
• order history;
• payment status;
• customer service messages;
• account details;
• marketing preferences;
• website usage information, including cookies and analytics data.

We do not store full credit card details on our website. Payments are processed by third-party payment providers.

How we use your information

We use your information to:

• process and deliver orders;
• manage returns, refunds and customer service;
• verify payments and reduce fraud;
• communicate with you about your order;
• manage your online account;
• improve our website and services;
• send marketing messages where you have consented or where permitted by law.

Sharing your information

We may share necessary information with:

• payment providers;
• Australia Post and courier companies;
• website hosting and IT service providers;
• email and marketing service providers;
• analytics providers;
• professional advisers where required;
• regulators or authorities where required by law.

Marketing communications

If we send marketing emails, we will identify ourselves as the sender and provide a working unsubscribe option. You can unsubscribe at any time. We will process unsubscribe requests within the timeframe required by Australian spam laws.

Cookies and analytics

Our website may use cookies and analytics tools to understand website traffic, improve user experience and support marketing. You can manage cookies through your browser settings.

Access and correction

You may contact us to request access to personal information we hold about you, or to ask us to correct inaccurate information.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Overseas disclosure

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.

Contact and complaints

If you have questions or concerns about privacy, contact us at onnicaau@gmail.com. We will respond to privacy enquiries within a reasonable time.